Help

Support

We're here to help you on your path to homeownership.

Contact Us

Emailsupport@homeiqacademy.com

Response TimeWe typically respond within 24 hours on business days.

Frequently Asked Questions

How do I get access to HomeIQ Academy?+
Start with the free two-minute readiness check at homeiqacademy.com/ready, then add your email to save your plan; we email you a sign-in link, so there is no password to remember. To come back later, choose “Email me a link” on the sign-in page.
Is HomeIQ Academy free?+
Yes. HomeIQ Academy is completely free for home buyers. Real estate agents pay $20 a month for unlimited buyers; buyers never pay.
How does HomeIQ show where I stand?+
Home shows four areas: credit, debt, cash to close, and confidence, and how many of them are on track. Credit, debt, and cash to close each come with a plain sentence about where they sit next to common guidelines for the loan type that fits your numbers best, and every area has one next step. Those three update when you change your numbers; confidence moves as you finish lessons and quizzes. They are estimates for learning, not a loan decision.
Does HomeIQ Academy pull my credit report?+
No. We never access your credit report or bank accounts. All financial data is self-reported and used only to show where you stand and suggest next steps.
How do I sign in?+
Buyers don't need a password: on the sign-in page, choose "Email me a link" and we'll email you a one-time sign-in link. Check your spam folder if you don't see it within a few minutes.
Can I use the app on multiple devices?+
Yes. Sign in with the same email on any device. Your progress syncs automatically.
How do I delete my account?+
In the app, go to Profile and choose Delete account at the bottom. You can also email support@homeiqacademy.com with the subject line "Account Deletion Request" and we'll remove all associated data within 30 days.
How do push notifications work?+
HomeIQ Academy sends push notifications for lesson reminders, score updates, and messages from your agent. You can enable or disable notifications in your device settings at any time.